• Branch Customer Service Representative

Our success has come from providing superior service through highly motivated people. At VitalAire you will have a job that has IMPACT.

VitalAire is a leader in home oxygen therapy, sleep apnea programs and medical gases from coast to coast. Our 40 years of experience, 100 locations, 800 employees and national accreditation status with Accreditation Canada assures quality programs and unsurpassed service.

VitalAire is a part of the Air Liquide Group which has over 50,000 employees worldwide in 80 countries and has been a national leader in medical gases and respiratory services markets.

Looking for an Exciting Opportunity?
VitalAire is seeking exceptional talent to join in our commitment to making VitalAire an even better place to work. If you are looking for somewhere you can assist in driving positive change and would like to help move VitalAire one step closer to being an employer of choice look no further. We have Competitive Spirit and We Play to Win. Opportunities for growth and recognition are available at all levels for those people who are engaged and committed to accelerating positive results.

Advantages of working for VitalAire?
Competitive salary, vacation and performance based pay increases
Competitive benefit package & company RRSP contributions
Standard working hours for better work/life balance
Tuition reimbursement & Career Development programs
Employment Assistance Program
Successful and stable, industry leader

Are you ready to get on-board?
We are currently looking for a motivated, customer-focused full-time Branch Customer Service Representative for our Brandon, MB branch. In this role, the successful candidate will provide support in the VitalAire Branch as it pertains to oxygen and CPAP therapy and facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence. The incumbent will carry out all responsibilities while promoting VitalAire's safety and quality practices.
Provides friendly and helpful service to customers by providing general information as it pertains to oxygen or CPAP therapy and other respiratory equipment or by directing telephone and walk-in inquiries to appropriate staff member.
Assist with sales and maintenance of respiratory and CPAP inventory for the branch. Sales of oxygen and CPAP supplies to walk-in and call in clients. Creates walk-in CPAP appointments and adds them to scheduling software and books follow-up appointments for the branch. Provides assistance and answers questions for clients in terms of their funding program requirements.
Maintains client confidence and protects VitalAire operations by keeping information confidential. Protects clients and employees by adhering to infection control policies and protocols.
Contributes to team effort by working with other staff to achieve optimal customer service. Supports co-workers and the work of other departments by assisting in billing and accounts receivable processes, receiving payments and completing posting remittance forms.
Assists healthcare professionals with the completion of necessary forms pertaining to equipment maintenance, shipping documents, and funding documents.
Provides support for supervisors/managers, sales and healthcare staff by performing daily office duties such as; answering the phone, typing and proofreading documents, photocopying, scanning/emailing documents, close/balance Moneris Batch, month-end duties, and other administrative operations that impact the client account statement and asset fleet, filing, opening, sorting and distributing mail, maintaining all database systems.
Contributes to a safe work environment by obeying safety rules, working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices. Seeks to continuously improve the operation of the branch by understanding processes and work flow and participating in quality improvement activities.
As requested, ensures operation of equipment by completing preventive maintenance requirements, following manufacturer's instructions; troubleshooting malfunctions; and arranging for repairs. Contributes to the growth of VitalAire by providing information/literature to prospective clients; providing demonstration of products and services to prospective clients.

College Certificate or Diploma or Equivalent
Computer literate in Microsoft Office, Google, with strong data entry skills.
Able to work flexible hours and provide service to our customers for extended hours.
1-2 years of experience in Office Administration or Call Center

NOTE: All employment is conditional upon the completing and obtaining a satisfactory background check, including educational, employment, references and other relevant verifications depending on the position. This position is open to applicants legally authorized to work in Canada.

VitalAire Canada Inc. provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
General/Other: Administrative/Clerical
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PostedSeptember 13, 2017

  • Canada
  • United States
  • 5 km
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